Visitors are always welcome at Wimmera Health Care Group, as they play an important role in the recovery and comfort of patients.
Visiting hours are designed to ensure patient rest and comfort. Rest period is from 12.30pm to 2pm and we prefer no visitors during this time. We encourage visitors to come between the hours of 2pm and 8pm if possible as mornings are often a very busy time on our wards.
Children are welcome, however, we ask that parents/carers take responsibility for their behaviour during their visit.
Visitors at the Horsham campus concerned about someone they are visiting deteriorating can seek information from the brochure in the link below.
For a copy of the brochure please click here.
Patients at the Dimboola Campus concerned about someone deteriorating can seek information from the brochure in the link below.
For a copy of the brochure please click here.
Patients and visitors may not bring alcohol or use illegal drugs on hospital premises.
Short term parking is permitted at the front entrance of the Horsham campus for dropping off or collecting patients. Visitors and disabled car parking bays are available. Please note that roadside parking is monitored by Horsham Rural City Council. Parking to attend Pathology is located alongside the Arapiles Building. More car parking has been made available to patients and visitors with the addition of a car park from Arnott Street allowing more staff to park there and open up more spaces at the main entrances. Parking between the Arapiles Building and the Emergency Department is also designated for patients and visitors to ensure adeqaute parking. There are several dedicated disabled parks near the entrances of both the Wimmera Base Hospital and the Arapiles Building.
A coffee shop operates at the Horsham campus from 8.30am to 4.15pm weekdays, excluding public holidays. It is situated in the front entrance of the hospital and offers a range of food items, beverages, gifts, newspapers and magazines.
Family and friends can enquire at any time about a patient's condition by telephoning Wimmera Health Care Group on (03) 5381 9111 and requesting to speak with ward staff. Switchboard staff are not authorised to provide any information on patients. To ease demand on the switchboard, it is suggested that one family member telephones and then passes the information on to other relatives/friends.
Family and friends can arrange for flowers to be delivered to patients at Wimmera Health Care Group. They will be delivered to the patient's room as they arrive. Please note that no flowers are permitted in the Intensive Care or Chemotherapy units.
To reduce the risk and spread of infections, visitors are requested to wash their hands or use hand cleaners before and after patient contact (research shows that clean hands dramatically decreases infections). Hand cleaners are available on all wards.
For patient safety, family and friends with cold/flu or gastroenteritis symptoms are asked not to visit until they are well.
Mail will be delivered to the patient's room as it arrives. The postal address for the Horsham campus is: Wimmera Health Care Group, Baillie Street, Horsham Vic 3400.
Mobile phones transmit radio waves which may adversely affect some medical equipment. The use of mobile phones can also be intrusive and impact adversely on the environment of others.
Mobile phones must be turned off in operating theatres, the recovery room, intensive care unit and the neonatal nursery. If you need to use your mobile phone whilst visiting a patient, we encourage you to put it on silent or vibrate.
A taxi service is available in the Horsham area, the phone number is 5381 1223. There is also a town bus service available in Horsham. The bus stop and timetable are located near the entrance to the Horsham Campus on Baillie Street. The provider is Horsham Bus Lines, their phone number is 5382 2819.
Relatives Wishing to see the Doctor
If you are relative of a patient and wish to speak to the doctor, you can make arrangements through our staff or alternatively by contacting the doctor's secretary for an appointment.
Rotary House provides temporary/emergency accommodation for families of patients who reside out of the immediate Horsham area and are using the services of Wimmera Health Care Group in Horsham. A nominal fee applies to recover costs for maintaining Rotary House. Please review the Rotary House Brochure for more information.
Admission to hospital can cause additional stress and worry for patients and their families. Wimmera Health Care Group's social workers are trained to help patients and their families with these and other issues. If a family member needs to talk to a social worker, please ask our staff for further details or alternatively click here for more information.
Wimmera Health Care Group considers smoking to be a health hazard and a fire risk and therefore has a No Smoking Policy for patients, staff, visitors and volunteers. Smoking is not permitted within any Wimmera Health Care Group grounds. Patients are assesed individually on their nicotine dependence and ability not to smoke during their stay and offered nicotine supplements when required. Residents of the nursing homes are permitted to smoke, as it is deemed their home.
At the Horsham campus, public telephones are located near the hospital coffee shop and on Yandilla ward.
Visitors toilets are located near the front entrance to the Horsham campus (baby change table available) and on Oxley ward.