The Australian Charter of Healthcare Rights
The Australian Charter of Healthcare Rights in Victoria describes the rights of patients and other people using the Australian Healthcare system. These rights are essential to make sure that wherever and whenever healthcare is provided it is of high quality and is safe.
At Wimmera Health Care Group services are responsible for ensuring that all healthcare consumers and healthcare professionals are made aware of the consumer rights and responsibilities.
A shared understanding of the consumer’s rights contributes to providing safe and high quality person-centred care. Informing consumers of their rights and involving them in their care improves the experience of consumers, clinical outcomes and use of resources.
Healthcare professionals play a vital role in ensuring that quality care is delivered to patients and consumers. This will be achieved by being aware of the charter and its contents: understanding the rights of patients, consumers and their families and carers and helping patients, consumers, families and carers achieve their rights.