New visitor Information applies from 11.59pm on Friday April 22, 2022:
Patient areas/General wards
- Each patient can have a maximum of two (2) visitors per day
- Each visitor can attend for a maximum of two (2) hours
- Visits must occur during the ward's visiting hours
Families and loved ones are encouraged to coordinate their visits to ensure they are adhering to restrictions and there are no more than 2 people on site.
COVID or quarantining wards
- Visitors will not be permitted except for end-of-life reasons
At the entrance to the hospital, visitors will be required to:
- Check-in with QR Code
- Answer questions asked by the entrance screeners
- Wear a mask provided by Grampians Health
- Have your temperature taken by the entrance screeners
- Show your vaccination certificate – if you are not vaccinated you must:
o wear an N95 mask (which will be supplied)
o If you do not consent to wearing this additional PPE you will not be permitted to visit the patient
Please note that anyone considered a close contact or household contact of a COVID-positive person will not be permitted entry.
In order to keep our patients and others safe during this time of increased concern, we are asking members of our community to think carefully about your need to visit hospital sites.
If you do need to attend, please note that:
- Entry is only through the main foyer entrance at Wimmera Base Hospital via Baillie Street.
- The front entrance of the Arapiles Building for allied health services.
- The front entrance of Wimmera Cancer Centre for oncology and dialysis patients.
- The Emergency Department entrance is only for Emergency Department patients.
Patients and visitors may not bring alcohol or use illegal drugs on hospital premises.
Short term parking is permitted at the front entrance of the Horsham campus for dropping off or collecting patients. Visitors and disabled car parking bays are available. Please note that roadside parking is monitored by Horsham Rural City Council. Parking to attend Pathology is located alongside the Arapiles Building. More car parking has been made available to patients and visitors with the addition of a car park from Arnott Street allowing more staff to park there and open up more spaces at the main entrances. Parking between the Arapiles Building and the Emergency Department is also designated for patients and visitors to ensure adeqaute parking. There are several dedicated disabled parks near the entrances of both the Wimmera Base Hospital and the Arapiles Building.
A coffee shop operates at the Horsham campus from 8am to 4.15pm weekdays, excluding public holidays, and 10am - 2pm on Saturdays.
It is situated in the front entrance of the hospital and offers a range of food items, beverages, gifts, newspapers and magazines.
Are you concerned about your care or medical condition (or the person you are visiting)? For a copy of the Escalation of Care brochure please click here.
Patients at the Dimboola Campus concerned about someone deteriorating can seek information from the brochure in the link below.
For a copy of the brochure please click here
Family and friends can enquire at any time about a patient's condition by telephoning Wimmera Health Care Group on (03) 5381 9111 and requesting to speak with ward staff. Switchboard staff are not authorised to provide any information on patients. To ease demand on the switchboard, it is suggested that one family member telephones and then passes the information on to other relatives/friends.
Family and friends can arrange for flowers to be delivered to patients at Wimmera Health Care Group. They will be delivered to the patient's room as they arrive. Please note that no flowers are permitted in the Intensive Care or Chemotherapy units.
To reduce the risk and spread of infections, visitors are requested to wash their hands or use hand cleaners before and after patient contact (research shows that clean hands dramatically decreases infections). Hand cleaners are available on all wards.
For patient safety, family and friends with cold/flu or gastroenteritis symptoms are asked not to visit until they are well.
Wimmera Health Care team members are committed to prevent patients from acquiring preventable health care associated infections and to ensure that there is effective and timely management of any infections if they do occur. Patients, visitors and team members need to work together to ensure this can happen.
Mail will be delivered to the patient's room as it arrives. The postal address for the Horsham campus is: Wimmera Health Care Group, Baillie Street, Horsham Vic 3400.
Mobile phones transmit radio waves which may adversely affect some medical equipment. The use of mobile phones can also be intrusive and impact adversely on the environment of others.
Mobile phones must be turned off in operating theatres, the recovery room, intensive care unit and the neonatal nursery. If you need to use your mobile phone whilst visiting a patient, we encourage you to put it on silent or vibrate.
A taxi service is available in the Horsham area, the phone number is 5381 1223. There is also a town bus service available in Horsham. The bus stop and timetable are located near the entrance to the Horsham Campus on Baillie Street. The provider is Horsham Bus Lines, their phone number is 5382 2819.
Relatives Wishing to see the Doctor
If you are relative of a patient and wish to speak to the doctor, you can make arrangements through our staff or alternatively by contacting the doctor's secretary for an appointment.
Rotary House provides temporary/emergency accommodation for families of patients who reside out of the immediate Horsham area and are using the services of Wimmera Health Care Group in Horsham. A nominal fee applies to recover costs for maintaining Rotary House. Please review the Rotary House Brochure for more information.
Admission to hospital can cause additional stress and worry for patients and their families. Wimmera Health Care Group's social workers are trained to help patients and their families with these and other issues. If a family member needs to talk to a social worker, please ask our staff for further details or alternatively click here for more information.
Wimmera Health Care Group considers smoking to be a health hazard and a fire risk and therefore has a No Smoking Policy for patients, staff, visitors and volunteers. Smoking is not permitted within any Wimmera Health Care Group grounds. Patients are assesed individually on their nicotine dependence and ability not to smoke during their stay and offered nicotine supplements when required. Residents of the nursing homes are permitted to smoke, as it is deemed their home.
At the Horsham campus, public telephones are located near the hospital coffee shop and on Yandilla ward.
Visitors toilets are located near the front entrance to the Horsham campus (baby change table available) and on Oxley ward.